Ph.D, Department of Applied Mathematics, Chiao Tung University
Specialities
Research Methods, Big Data Analysis, Service Marketing, Service Quality Management、Optimal Solution Analysis
email mctsai@ctbc.edu.tw
CURRENT POSITION
Chairman, Department of Business Administration, Chung Hua University
Professor, Department of Business Administration, Chung Hua University
Supervisor, Taipei Exchange Center (OTC)
Consultant, “Ai-Heng Training Center for Mental Retardation
Consultant, GWOXI Inc.
Journal Papers
Tsai, Ming-Chun, Lin, Shou-Yen, Lin, Shu-Ping, A Comparison of Mobile Banking Service Quality between APP and Web Browser, International Journal of Mobile Communications, Vol. 16, No. 4, 2018, 377-397. (SSCI).
Tsai, Ming-Chun, Chien, Yu-Ya, Cheng, Ching-Chan, Upgrading service quality of mobile banking, International Journal of Mobile Communications, Vol. 16, No. 1, 2018, 82-115. (SSCI).
Tsai, Ming-Chun, Cheng, Ching-Chan, Lin, Shu-Ping, Lin, Jia Chi, Drivers of the Job Performance Model: Full-Time Employee VS. Part-Time Employee, International Journal of Performance Measurement, Vol.7, No.1, 2017, 53-90.
Cheng, Ching-Chan, Tsai, Ming-Chun, and Lin, Chien-Lin. "Quality education service: put your feet in their shoes." Current Issues in Tourism. Vol. 19, No. 11, 2016, 1120-1135. (SSCI)
Cheng, Ching-Chan, Tsai, Ming-Chun, Lin, Shu-Ping. Developing the Strategy for Improving Service Quality of Casual-Dining Restaurants: New Insights from Integrating IPGA and QFD Analysis, TQM & Business excellence. Vol. 26, No.3, 2015, 415-429. (SSCI)
Tsai, Ming-Chun, Lin, Chien-Lin, Bridge the Gaps: From Deficiency to Superior Service, Asia Pacific Journal of Tourism Research. Vol. 19, No. 4, 2014, 389-415. (SSCI)
Lin, Chien-Lin, Tsai, Ming-Chun, How Well Do You Know Your Customers? A Three Dimension Gaps Analysis, International Journal of Performance Measurement, Vol. 3, No.1, 2013, 65-90.
Tsai, Ming-Chun, Cheng, Ching-Chan, Consumers’ Intention to Use Mobile-Menu and Destination Clusters, International Journal of Mobile Communications. Vol.11, No.1, 2013, 36-55. (SSCI)
Tsai, Ming-Chun, Chen, Lu-Fang, Chan, Ya-Hui, Lin, Shu-Ping, Looking for potential service quality gaps to improve customer satisfaction by using new GA approach, TQM & Business excellence, Vol. 22, No. 9, 2011, 941-956. (SSCI)
Tsai, Ming-Chun, Lin, Shu-Ping, Chan, Ya-Hui, Service failures identification: The involvement of the interrelation effect in service practices, African Journal of Business Management, Vol. 5, No. 6, 2011, 2301-2311.
Tsai, Ming-Chun, Lin, Shu-Ping, Cheng, Ching-Chan, Lin, Yen-Ping, The consumer loan default predicting model - An application of DEA-DA and Neural network, Expert Systems With Applications, 36, 2009, 11682-11690. (SCI, EI)
Lin, Shu-Ping, Chan, Ya-Hui, Tsai, Ming-Chun, A Transformation Function Corresponding to IPA and Gap Analysis, TQM & Business excellence, Vol. 20, No. 8,. 2009, 829-846. (SSCI)
Huang, Shiao-Yan, Lin, Ching-Wen, Wong, Seng-Lee, Tsai, Ming-Chun, The impact of ERP implementation on business performance – an integrated investigation model, International Journal of Manufacturing Technology and Management, Vol. 12 , No. 4, 2007, 342-359. (EI)
Tsai, Ming-Chun, Lin, S.-P., Liu ,S.Y., Chang, Ming, Chen, C. H., The Relative Efficiency of Decision Making Units: A Case Study of TFT-LCD Industry in Taiwan, International Journal of Business and Systems Research (IJBSR), Vol. 1, No. 2, 2007,182-199.
Tsai, Ming-Chun, Shih, Kuang-Hsun, Jason C.H. Chen, A comparison of the service quality of fast food chain franchises, International Journal of Services and Standards, Vol 3, No.2, 2007, 222-238.